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Wednesday, July 16, 2008

Installation of Infrastructure Update for Microsoft Office Servers fails if GroupBoard Workspace 2007 is installed

After applying the Infrastructure update on a MOSS 2007 Server with 'GroupBoard Workspace 2007' installed the 'SharePoint Products and Technologies Configuration Wizard' would fail at step 2, with the following error messages logged in the Event Viewer:

The schema version (3.1.3.0) of the database v3_MOSS_SPSUPGRADE_PORTAL_80_CONTENT on VM-SQL\SQL2005 is not consistent with the expected database schema version (3.1.5.0) on SPSUPGRADE. Connections to this database from this server have been blocked to avoid data loss. Upgrade the web front end or the content database to ensure that these versions match.

Database 'SharePoint_AdminContent_9ff3db24-91c8-4b79-9d71-9a8b0e0323bf' on SQL Server instance 'VM-SQL\SQL2005' is not empty and does not match current database schema.

Failed to initiate the upgrade sequence.
Failed to upgrade SharePoint Products and Technologies. Further information regarding this failure can be found at C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\LOGS\Upgrade.log.
An exception of type Microsoft.SharePoint.Upgrade.SPUpgradeException was thrown. Additional exception information: The specified SPContentDatabase Name=SharePoint_AdminContent_9ff3db24-91c8-4b79-9d71-9a8b0e0323bf Parent=SPDatabaseServiceInstance Name=SQL2005 has been upgraded to a newer version of SharePoint. Please upgrade this SharePoint application server before attempting to access this object.
Microsoft.SharePoint.Upgrade.SPUpgradeException: The specified SPContentDatabase Name=SharePoint_AdminContent_9ff3db24-91c8-4b79-9d71-9a8b0e0323bf Parent=SPDatabaseServiceInstance Name=SQL2005 has been upgraded to a newer version of SharePoint. Please upgrade this SharePoint application server before attempting to access this object.
at Microsoft.SharePoint.Upgrade.SPSequence.get_CanUpgrade()
at Microsoft.SharePoint.Upgrade.SPManager.CanUpgrade(Object o)
at Microsoft.SharePoint.Administration.SPPersistedUpgradableObject.get_CanUpgrade()
at Microsoft.SharePoint.Upgrade.SPManager.ReflexiveCanUpgrade(Object o)
at Microsoft.SharePoint.Upgrade.SPManager.NeedsUpgrade(Object o, Boolean bRecurse)
at Microsoft.SharePoint.Administration.SPPersistedUpgradableObject.get_NeedsUpgrade()
at Microsoft.SharePoint.Upgrade.SPManager.Initialize()
at Microsoft.SharePoint.PostSetupConfiguration.UpgradeBootstrapTask.Run()
at Microsoft.SharePoint.PostSetupConfiguration.TaskThread.ExecuteTask()

Workaround:
Uninstall 'GroupBoard Workspace 2007' and re-run the 'SharePoint Products and Technologies Configuration Wizard'.

More information:
http://support.microsoft.com/?id=941678 (The SharePoint Products and Technologies Configuration Wizard does not finish successfully on a computer that also has GroupBoard Workspace 2007 installed)